If you want to quickly browse the natural crystal product catalog on our website, simply enter the "Product Catalog" via the homepage navigation bar and filter by crystal type (such as amethyst, rose quartz, hair crystal, etc.), product form (bracelet, pendant, raw stone, etc.), price range, or popularity. We also provide keyword search, color filtering, and quick tags such as "New Arrivals" and "Limited Offers" to help you quickly find the crystal product you desire.

The "Crystal Authentication" service we offer is designed to help customers verify the authenticity of natural crystals, whether they have undergone any treatments (such as dyeing or filling), and assess their quality grade. You can send your purchased crystals (regardless of whether they were bought from our site) to our partnered third-party authoritative gem testing institutions (such as NGTC, GIA, etc.), or use our online video guidance for authentication. Upon completion of the service, you will receive a formal digital or paper authentication certificate, which can also be verified online.

If you want to customize a unique crystal bracelet, we offer comprehensive crystal customization services, including re-stringing the bracelet according to your wrist size, freely combining different types of crystals and metal accessories, laser engraving on pendants or metal tags, and recommending crystal combinations based on your needs (such as attracting wealth or aiding studies). Simply contact our customer service with your requirements, and our designer will provide a mock-up for your confirmation. The production period is approximately 3 to 7 business days.

For situations where you find the crystal size unsuitable or have quality concerns after purchase, we provide comprehensive after-sales support: unworn and undamaged items can be returned or exchanged for any reason within 7 days of receipt (excluding customized items); if the bracelet size is unsuitable, you can have it re-strung once for free within 30 days (only round-trip shipping costs apply); if your own re-inspection reveals discrepancies from the description, you can receive a full refund and reimbursement of the appraisal fee upon presenting an authentication certificate; for non-human-induced issues such as accessory detachment or broken string, free repair is available within one year.

We promise that every product listed on our website has undergone an initial inspection by our in-house professional graders and random samples are sent to authoritative institutions for testing. You can find the "Authentication Report" entry on each product detail page to view a summary of the batch's sample test results (including refractive index, spectral characteristics, etc.). For higher-value collectible crystals, we include a uniquely numbered authentication certificate with the shipment. Additionally, you can purchase a "one-on-one authentication service" separately to obtain an independent certificate for a designated item.

Regarding the care and cleansing of crystals after purchase, we provide a full set of guidance and services: each package includes a "Natural Crystal Daily Care Manual" covering cleaning, avoiding knocks, and storage methods, along with complimentary white crystal gravel or sage for you to cleanse the crystals yourself. You may also send your crystals back to us, and we will perform ultrasonic cleaning and moonlight cleansing for free (limited to twice a year; you only need to cover shipping costs). Our customer service team is also available online to answer any questions about crystal care, pairing, or cleansing frequency.